Sauti Plus Television Terms of Use

By signing up, you agree to have made a contractual agreement with SAUTIplus TV. We urge you to read and get well acquainted with these terms and conditions. After you have understood the terms and conditions stated below, click Agree. Please confirm your understanding and acceptance of the Agreement by clicking “I Agree.”

1. Our services

The SAUTIplus TV service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of content.

The agreement is for the use of all SAUTIplus Television content that we make available for you to buy, rent, or subscribe for via web version or on the mobile app. Content will be offered through Reach A Hand/ SAUTIplus. Our Services are available for your use in your country. To use our Services, you need compatible hardware, software (latest version recommended and sometimes required), and Internet access (fees determined by your internet service provider will apply).

1.1 Use of Services (Payments, taxes and refunds)

You agree to pay a membership fee to access SAUTIplus TV service and also accept to incur any further charges. You will incur fees and transaction fees depending on the mobile/internet carrier,while making payments. The length of your billing cycle is monthly however you can opt for payment per episode or movie. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. We have availed a list of payment options that you can choose from for your convenience.

1.2. Payment Methods.

To use the SAUTIplus TV service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Different mobile money payment methods have been made available and these are governed by the terms and data policies implemented and enforced by the Uganda Communications Commission (UCC)

1.3 1.3. Updating your Payment Methods.

You can update your Payment Methods by going to the "Account settings" page. We may also update your Payment Methods using the information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

1.3. Updating your Payment Methods.

You can update your Payment Methods by going to the "Account settings" page. We may also update your Payment Methods using the information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

1.4. Cancellation

You can cancel your SAUTIplus membership at any time, and you will continue to have access to the SAUTIplus TV service, however terms and conditions apply. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unwatched content. To cancel, go to the "Account" page and follow the instructions for cancellation.

1.5. Changes to the Price and Subscription Plans.

We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.

2. 1 Suspension of Account

You agree to use the SAUTIplus TV service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules, and regulations, or other restrictions on the use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the SAUTIplus TV service. Should you violate these, your account may be suspended with no refund and you may face prosecution in the courts of law.

2. 2 Privacy of Account

The SAUTIplus TV software is developed by, or for, SAUTIplus TV and is designed to enable viewing of SAUTIplus TV content through SAUTIplus the website and mobile app. This software may vary by device and medium, and functionalities and features may also differ between devices. However, your account information including passwords and billing information remain private and not accessible to any third party unless you grant permission.

3. 3. Customer Support

For more information about our SAUTIplus products and services, or for assistance on your account, please contact us via email

Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Uganda

Electronic Communications.We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

Changes to Terms of Use and AssignmentSAUTIplus TV may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

Passwords and Account AccessThe member who created the SAUTIplus TV account has access and control over the SAUTIplus TV account and the SAUTIplus TV readyApps that are used to access our service and is responsible for any activity that occurs through the SAUTIplus TV account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the SAUTIplus TV ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, SAUTIplus TV or our partners from identity theft or other fraudulent activity.

Quality of Display. The quality of the display of the SAUTIplus TV content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection plus the configuration of your SAUTIplus TV device.

Indemnification and Hold HarmlessIf the Subscriber/member breaches any of the agreements, representations or warranties which the subscriber has made in his or her Subscription Agreement, the Subscriber shall indemnify and hold harmless the Company (and their respective employees, agents, and affiliates) against any claim, liability, loss, damage or expense (including attorneys' fees and other costs of investigating and litigating claims) caused, directly or indirectly, by the Subscriber's breach.